Who We Are

Welcome to Fonkom your trusted online store for smartphones, tablets, and mobile accessories.
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
By using our website, you agree to this Privacy Policy.

What We Collect

1. What Personal Data We Collect

We may collect the following types of personal information when you use our website:

  • Personal Details: Name, email address, phone number, billing and shipping address.
  • Order & Payment Information: Payment method details (processed securely via trusted payment gateways, we do not store your full payment card details).
  • Account Information: Login credentials, saved addresses, order history.
  • Device & Usage Data: IP address, browser type, device information, and pages visited.
  • Cookies & Tracking Data: Used to improve website performance, provide a better shopping experience, and deliver relevant marketing.

2. How We Collect Your Data

  • Account Registration: When you create an account with us.
  • Order Placement: When you purchase products from our store.
  • Contact Forms: When you contact us for support or inquiries.
  • Cookies & Analytics: Through browser cookies, tracking pixels, and analytics tools like Google Analytics.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Communicate with you about your purchases, account, or inquiries.
  • Provide customer support.
  • Send promotional offers (only if you consent).
  • Improve our website, products, and services.
  • Detect and prevent fraudulent transactions.

4. Cookies Policy

We use cookies to:

  • Keep you signed in.
  • Remember your preferences and cart items.
  • Analyze site traffic and usage patterns.

You can disable cookies in your browser settings, but this may affect your shopping experience.

5. Payment Security

  • All payments are processed through secure, PCI-DSS compliant payment gateways.
  • We do not store your complete credit/debit card details.
  • Transactions are encrypted to ensure your data is safe.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Order & account data: As long as your account is active or as required by law.
  • Comments/reviews: Indefinitely unless you request deletion.
  • Cookies: As per your browser settings.

7. What Rights You Have Over Your Data

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Opt-out of marketing communications.
  • Request a copy of your stored personal information.
  • Restrict or object to data processing.

To exercise your rights, contact us at info@fonkom.com.

8. Third-Party Services

We may share limited data with trusted partners to:

  • Process payments.
  • Deliver products (couriers & shipping companies).
  • Provide analytics and marketing.

These third parties are bound by strict confidentiality agreements.

9. Refunds & Returns

Your personal details provided during the returns process will be used only for refund verification and processing.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new “Effective Date”.